Position: Airport Manager
Location: London, United Kingdom
Salary: £47,366 - £59,170 per annum (+LW £1999PA & Excellent Benefits)
Type: Permanent, full-time
CAS Recruitment are proud to have been retained to locate an exceptional Airport Manager on behalf of one of our prestigious UK Aviation clients. This is a unique opportunity for an Airport Manager with excellent operations experiance and 1st rate customer care skills to become the face of a world class airline who's brand is recognised the world over for quality of service it provides.
To manage and lead the customer services & aircraft turnaround teams, ensuring the safety, security and compliance of our clients operation and customer proposition at London City Airport. To be the local senior representative of our client responsible for the running of the ground operation in–line with agreed service standards and procedures.
To ensure that all our clients operational activities at London-City Airport are delivered in accordance with corporate and legislative safety and security standards
To ensure that the our clients product and customer service standards are delivered throughout the customer’s airport journey
To ensure that the highest level of punctuality performance and value for our client is being delivered by local suppliers, effecting and implementing change where required
To ensure that during times of disruption, all measures are taken to best protect the commercial interests of our client whilst delivering exceptional customer service in line with the company standards
To be the Senior Reporting Official in the event of a station emergency and to ensure emergency procedures and business continuity plans are maintained and regularly tested in accordance with corporate guidelines
To ensure that the local procedures are documented and promulgated effectively to external suppliers, internal departments and network stations where appropriate
To ensure safety investigation and Compliance Audit finding responses are provided in a timely manner and appropriate corrective actions are undertaken
To deputise locally as required by the Nominated Person, Ground Operations
Candidate Experience & Knowledge:
In order to be considered for the position you must be able to meet / demonstrate the following minimum requirements;
Previous experience of working in an airport Customer Services or Operational Management / Team Leader role
Proven experience of delivering to airline operational processes and procedures (specifically relating to ground services and include relevant EASA / DfT knowledge)
Knowledge of health, safety and environmental legislation relating to ground services
Strong IT skills (Office)
Experience utilising departure control IT systems
Experience of devising and implementing action Business Continuity Plans
It would be desirable although not essential if you are able to meet / demonstrate the following;
Sound awareness of the London City Airport marketplace and the general airport operation
Possess a broad understanding of the airline operation at London City Airport and overall sound commercial acumen
Experience of using Continuous Improvement techniques and tools to improve process (eg LEAN Six Sigma)
Candidate Skils & Abilities
Ability to focus on performance and deliver outstanding customer service
Strong communication skills with ability to present information clearly
Ability to negotiate with 3rd parties to ensure business needs are met
Ability to influence at all levels of the business Excellent Leadership and team working skills
Ability to build effective relationships with key stakeholders (control authorities in Airport namely DfT, UKBA, Met police and others where appropriate)
Ability to understand complex written information and to handle and interpret complex data
A flexible and ‘hands –on’ approach to the role in support of the customer service team where required e.g. during major disruption
If you would like to discuss this role further please contact Stephen Wilkinson directly and provide an up to date copy of your cv to firstname.lastname@example.org or apply directly via the Link.
***You must have the legal right to live and work in the UK to apply for this position***
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CAS Recruitment act as both an employment agency for all permanent positions and as an employment business for temporary contract positions.